You may return any item(s) purchased from within thirty (30) days of the date you received your order. You will receive a full refund for the item(s) in the original form of payment. After we process your return, it may take several business days for the refund to appear on your credit card, depending on your financial institution.

Merchandise that is damaged in shipment may be returned for a full refund or replacement. Please contact Wellnesstar Customer Service at 888-703-9113 or email: within 48 hours of item(s) receipt. If you leave a voicemail, please include order number, item description or SKU # of damaged items, and if you would like a refund or a replacement sent.

While we are unable to process an exchange, you may place a new order if you would like a different item. Shipping and handling charges are non-refundable. For returns via mail, the product must be carefully packaged. Once your return has been received, a refund will be issued within 14 days to the original form of payment, and an email confirmation will be sent.
Items damaged during shipment may be returned for a full refund. Please contact the Customer Service Team within 48 hours of delivery and leave one voice message or send one email with your order number and the number of the item (SKU) that has been damaged and we will contact you to discuss replacement.

If the item you purchased is defective, you may return it for a full refund within 30 days of the date you received it. Please contact our Customer Service Team at  or call at 888-703-9113 for more information. Please contact us as soon as possible after receipt of your order.

If you receive an incorrect item, please contact the Customer Service Team with your order number and the SKU number of the item(s) upon receipt.
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Yes, we would be happy to assist you with your order via telephone. Please contact our Customer Service Team between the hours of 9am-5pm CT, Monday—Friday at 888-703-9113. If we do not answer during business hours it is because we are assisting other customers. Please leave a voice message or send one email to us at and we will assist you as soon as possible. Because we experience a high volume of calls and emails, we respond to all messages in the order they were received.
It is very difficult to cancel or change an order once it has been placed. Please contact Customer Service as soon as possible at 888-703-9113, Monday—Friday, 9am-5pm CT or via email at with your order number and instructions regarding your order. If your order has not yet moved to our Shipping Department we may be able to modify or cancel it. We will be unable to change orders submitted on the weekend. If you are using a debit card, please be sure to read the note below about authorizations and how they work.
Adjusted orders that have a higher balance than the original order will create new authorizations. Your financial institution will hold the amount of funds required to cover the total of the original order plus the total of the new order, not the difference between the two totals. If you are using a debit card please be sure you have enough funds to cover both orders. This is also true of authorizations for credit cards. The authorization for the order with the lower amount will expire within approximately seven business days, depending upon the procedures at your financial institution. For more information on authorizations and how long they will be in effect, please contact your financial institution.
Unfortunately we cannot accept special orders for products that we do not currently carry.
We will ship your backordered item as soon as we receive it from the manufacturer. This normally occurs within a two-week period. If we learn that the manufacturer is out of stock, which would result in a longer delay, we will contact you to determine next steps. You may always contact us at with your order number to request a status update. We apologize for any inconvenience.
No extra shipping charges will be incurred for partial shipments or shipments of back-ordered items, but all back-ordered items will be sent via Standard Shipping, no matter which original shipping method was selected.
If you received a tracking number and you have not received your order after three business days, or if you have questions about your order, please contact our Customer Service Team between the hours of 888-703-9113, Monday—Friday, 9am-5pm CT or via email at
A safe and accurate address for delivery must be provided at the time the order is placed. Once an order has shipped, MyWellnesstar is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order.

Please contact the shipping carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation. If the tracking indicates the package has been delivered, you would be required to place a new order. (Any coupon code used on the original order would be applicable on a new order.)
On the checkout page, simply type your promotional code in the coupon code field exactly as it is shown (all capital letters and numbers, if applicable, with no spaces) and select the “Apply” button to receive your discount. Please note that some brands and products are excluded from promotions.
We do not offer wholesale pricing.
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